Toledo IT Support Company

Technology is evolving at lightning speed with all the other technology and innovation to support. These trends set the stage for how we interact in society and conduct business. Company owners can improve how they handle their enterprise by investing in a third-party IT company that supports their IT infrastructure, to streamline operations and ease the path to success.

Different levels of IT support services

Infrastructure support

This support level is what most IT specialists will call ‘level 3’ support. CNWR offers more technical support at this level to better the fundamentals of your business. Tier 3 support deploys solutions that allow communication, monitors operations, and troubleshoots the entire system for faults.

A Toledo IT support company will become the backbone of your data operations. CNWR ensures the data has enough security to protect the privacy of staff and clients, while ensuring the right business strategies for faster and better operations.

We also find approaches for your company to enjoy efficient access to data with cloud computing systems and physical storage locations. These backup services protect against data loss and reduce the amount of time you need to extract specific details. Your company will be able to work with the data remotely, retrieve it at any time without having to travel to an office location.

Help desk support

The help desk support level falls into tier 0 or 1 of IT support. It is the most basic support level and involves the following activities:

  • Resetting the password
  • Printer configuration
  • Ticket routing
  • Error message troubleshooting

At this stage, we put out small fires and automate tasks that create revenue and help support smooth job executions.

The tier 1 support sets the tone of how we set up and deploy resources in the company. This means we will use feedback to chart the way forward for your IT path, and train employees on how best to improve services.

Needed help and contractual jobs

Sometimes, the business does not need full-time IT support because they run efficiently with the current installed infrastructure. They may, however, need help now and then, such as repair and software installation services. Tier 2 services often include:

  • Fixing configuration errors
  • Handling broken items
  • Repairing faults like viruses or hardware repair
  • Software upgrades
  • Creating cloud backup

CNWR’s main job on this level is to make sure the existing system runs as it should. Some clients choose to contact us for scheduled maintenance tasks, such as timed software upgrades and troubleshooting to remove malware and enforce software security.

Software development contracts

The main interest and aim of software development is to create platforms that support the business’s operations. We develop applications with Java Virtual Machine technology and design solutions that match your needs.

Do you require a Toledo IT support company that offers these kinds of services? The vision of digital innovation is to have technologies and systems that accelerate business development and support the adoption of the best scalable solutions. You will be on the right side of this spectrum when you hire an external company that understands the demands of your business, and uses the latest innovations to improve performance. Request pricing online or learn more about our services.